SHIPPING AND RETURNS
Shipping your package
Packages are generally shipped within 2 to 7 business days* (Monday to Friday) after receipt of payment.
They are shipped via Colissimo, DPD, GLS or tracked mail with a tracking number and delivered without signature.
Packages can also be shipped via Colissimo and delivered against signature. Please contact us before choosing this delivery method , as it incurs additional costs.
Regardless of the delivery method you choose, we will send you a link to track your package online.
Shipping costs include preparation and packaging fees as well as postage. Preparation fees are fixed, while transport fees vary depending on the total weight of the package.
We recommend that you combine all your items into one order. We cannot combine two orders placed separately: shipping charges apply to each.
Your package is shipped at your own risk, but special care is taken with fragile items. The boxes are sized appropriately, and your items are properly protected.
The products are delivered to the address indicated by the customer on the order form.
The customer is required to check the condition of the goods upon delivery and to report any damage caused to the carrier on the delivery slip, as well as to SAS LPBE, within 48 hours by making a complaint on the commercial website aromacentre.fr .
In case of doubt, the customer is invited to open the package in the presence of the delivery person, or at the Relay Point, to note any possible damage due to transport.
The delivery person, or the Relay Point, must give the customer time to make a complaint.
The consumer must write on the delivery slip with precision and detail the elements that he considers important to notify.
Regarding shipping, the aromacentre.fr website works mainly with La Poste via its products Colissimo, So Colissimo, courrier suivi... AND GLS, for small and medium-sized parcels (less than 30kg), and with courier carriers for large parcels.
As soon as aromacentre.fr ships a shipment, the customer immediately receives an email notification. To access order tracking or history, the customer logs into their Customer Area.
The only address accepted for delivery is the one provided by the customer when placing their order. Please ensure you check this information carefully: we cannot be held responsible for incorrect instructions. This does not result in order cancellation, refund, or reshipment.
If the package is misdirected due to an incorrect address and if the package is returned to us, the cost of a new shipment remains the responsibility of the customer.
In the event of cancellation of the order following this return, the initial shipping costs, as well as additional restocking costs will be deducted from the refund up to the amount of the initial transport costs and 20% additional excess to cover handling and restocking costs.
FREE Delivery – INDIVIDUALS
To benefit from this, all you need to do is to have an order worth €75 including tax, excluding shipping, in your basket.
Offer valid only for deliveries in mainland France and reserved for private customers registered on the site.
FREE Delivery – PROFESSIONALS
As soon as a Professional is registered as such, he benefits from a free postage starting from €350 excluding VAT.
Offer valid for PROS customers registered in mainland France; other professionals are subject to other transport rules.
Order preparation
The aromacentre.fr website prepares goods available in stock within 2 to 7 days.
In order to optimize the quality of our products, we work mainly on a just-in-time basis: some products may require a longer time before shipping (see section "Order preparation and product processing").
Colissimo Point Retrait, GLS Relais and other relay points
With these collection point or relay point solutions, you can choose from one of the many retailers, individuals and post offices, close to your home, workplace or vacation spot, to which you wish to have your delivery made.
You will be notified by email when your package is ready, allowing you to collect it within 10 business days. After this time, your package will be returned to the sender.
- Speed: Indicative delivery times to a chosen retailer: 48h/72h (2 working days for mainland France, including Corsica).
- Tracking: You will be kept informed of the delivery stages by email and/or SMS:
- As soon as your package is available at your retailer, partner or post office.
- If you have not come to collect your package within 10 days.
- A network of collection points: Numerous local shops with extended opening hours and post offices. Find a collection point near you using the carriers' online tools.
Home delivery
ColiPoste (So Colissimo) offers home delivery in Paris by appointment, in the evening between 5:00 p.m. and 9:30 p.m. (1.5-hour time slots, Monday to Friday).
For walk-in deliveries, you can have your delivery with or without a signature.
For any other delivery method, please consult the carriers' general terms and conditions for their terms and conditions.
Out-of-home delivery
With So Colissimo, you benefit from an extensive local network, long opening hours, and flexible service. When ordering, you can choose:
- The post office of your choice from among 10,000 partner offices
- One of the 31 Cityssimo parcel spaces, open 7 days a week, 24 hours a day, without prior subscription
To reduce transport costs
All small and medium-sized products are shipped by Colissimo Suivi or other suitable carriers. This service delivers within 48 hours throughout France, with post office pickup possible if you are absent.
If you are not there on the day of delivery, you will receive a delivery notice allowing you to collect your package within 15 days.
Colissimo Suivi is a reliable service, but delays or losses are still possible.
In case of delay compared to the shipping date, contact us at 09 72 65 01 67 or by email: we will launch an investigation with the carrier (deadline: 21 days max).
If the package is found, it will be re-shipped to you. If not, a replacement product or refund will be offered.
If the product(s) ordered are no longer available at that time, we will refund the amount of the products concerned.
If the products are available but have changed price, we will apply the new price (either by refunding the difference or by additional payment).
We decline all responsibility for any delays in delivery due to the carrier, particularly in the event of loss or strike.
Our prices are available upon request.
Receiving the package
Upon delivery, the customer signs the delivery slip according to the option chosen when ordering. Any anomalies must be noted on the delivery slip, in the form of "handwritten reservations" (damaged package, open, etc.). Under this condition, the customer accepts the delivery. In the event of an anomaly or missing product, the handwritten note allows SAS LPBE to obtain compensation from the carrier.
If you have any doubts when collecting your package, please contact our customer service or use the online form at aromacentre.fr .
Defective product or non-compliant order
If a product is defective, incomplete or broken, or if a product is missing/excessive in the order, the customer must quickly contact customer service, preferably via the Customer Area (section "My orders", with the order number concerned), or by email.
When contacting us, please include your name, order number and product reference.
To return products, please follow the procedure described below.
Return of products
Customers may return a non-compliant order or product within 14 days of receipt for a refund.
Reimbursement will take place after receipt and verification of the returned products.
Opened, used or unpackaged products will not be eligible for a refund.
Electrical products are subject to inspection before shipment and no returns are accepted if they have been used.
The refund only applies to the products purchased: transport costs and return costs are not refunded.